Labour And Safe Practices – Merciport Group

Sustainability Labour And Safe Practices

A fully developed workforce is a basic requirement for efficient productivity. As an employer of choice, we aim to continue to hire, develop and retain the best hands in the industry while maintaining standard remuneration. We also aim to provide career development opportunities through effective succession planning and structures to ensure a steady pool of skilled professionals required to drive the continuous growth of our Company.

We have put programs and policies in place to ensure the welfare of our employees and their immediate families are well catered for and that our employees are healthy and have a sense of safety and security at work. We believe this will greatly increase their productivity and reduce the rate of absenteeism and medical costs. Employees are thus motivated while securing the future of the organization and contributing to the development of the economy.

Employee Development

We aim to continually provide opportunities for employee growth and development by equipping them with the right skills, knowledge and abilities through our training programs for our long term success. Training at Merciport is based on a Competency Management System in which the skills required for a specific role are pre-identified and the employee filling that role undergoes a competency test to identify the skill/knowledge gaps that require filling. Thereafter, a training plan is developed on the basis of the knowledge/skill gaps identified. This process has enabled the company undertake more effective training and development that directly impacts on the skills required for each role within the organisation consequently getting the best value for the resources expended in trainings. It has also helped us identify new concerns regarding talent management for which further behavioral competencies have been identified and the key indicators to monitor our progress in this area defined.

Product Responsibility

As part of our customer safety procedures, the company has established various mechanisms and monitoring systems to guarantee the consistency of the quality of all products and services rendered by the company. In addition, there is full disclosure regarding our products and services as adequate information are regularly given and our products are properly labeled where applicable.

The information provided to the customer includes the sourcing of the components of the product or service, its contents (particularly with regard to substances that might produce an environmental or social impact), information on the safe use of the product or service, appropriate disposal of the product and environmental/social impacts.

In the case of the Downstream division, a detailed certificate of gas analysis is included in all contracts executed with the end user and to this end, there were no recorded incidents of non-compliance which resulted in a fine or penalty, or even in a warning from the regulatory agencies. Furthermore, as the majority of the products are delivered via pipelines, they are fully in conformity with standard pipeline regulatory practices.

At Merciport we place a high value on the protection of our customers' and maintain their privacy. Therefore, all information relating to customers are kept private and confidential to ensure that it is utilized for business purposes only and in line with the Nigeria Data Protection Regulations.

Merciport has not received any complaints from its customers or from the public at large concerning breaches of customer privacy nor were there any reported cases of leaks, thefts, or loss of customer data. In addition, no fines were imposed on the company for noncompliance with laws and regulations concerning the provision and use of products and services. The company ensured that to the best of its abilities all laws and regulations were observed.

Employee Development

Product Responsibility

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